Privacy Policy

This Privacy Statement sets out how TGNDATA Hellas S.M.C.P (hereinafter: ‘TGNDATA’ or ‘we’) processes your personal data which you provide to us or which we obtain through our website(s) and delivered software.

1.About TGNDATA

TGNDATA is the data controller when processing your personal data within the meaning of the General Data Protection Regulation (‘GDPR’).

TGNDATA Hellas S.M.C.P is located at 142 Athinon avenue – 10442 Athens Greece

2.What personal data do we process?

This Privacy Statement provides information on the processing of personal data of visitors to our websites. We also use cookies (after seeking your consent, if required). Further information on this can be found in our cookie statement. We process the following personal data from visitors of the website:

• • First name and surname;

• • Telephone number, email address;

• • IP address;

• • Website visit and use

• • Login details.

We don’t ask for sensitive personal data. Make sure you don’t provide us with such data. We also don’t have the intention to process the personal data of minors. We cannot verify whether a website visitor is under the age of 16. If you think we have processed the personal data of someone under 16, please let us know via legal@tgndata.com and we will delete said data.

3.For what purposes do we process personal data?

We process personal data to provide our services and in order to comply with statutory obligations. More specifically, we process personal data for the following purposes:

• • to be able to call or e-mail you to provide our services;

• • to inform you on changes in our products or services;

• • to analyze your website use to improve the website and to coordinate our products and services better with your needs;

• • to send newsletters, blog post and other marketing material;

• • to maintain a register of customer data and customer activity;

• • for marketing purposes;

• • administrative purposes and to collect payment;

• • to provide (more detailed) updates on current developments, conferences, seminars, etc.;

• • to compile user statistics;

• • to promote security of our websites; and

• • to improve our services.

We do not make decisions based solely on automated processing, including profiling.

4.Grounds for processing personal data

In order to be allowed to process your personal data, there must be a legitimate basis for doing so. In the case of TGNDATA, this legitimate basis will be – depending on the type of personal data concerned – the performance of an agreement, a legitimate interest that does not outweigh your privacy interests or consent. If you do not provide certain personal data, you may not be allowed to fully benefit from all website functionality.

Agreement 

We need to process personal data for the purposes of fulfilling certain contractual obligations.

Legitimate interest

We have an interest in being in a position to carry out certain surveys and send direct marketing messages or to contact you by phone. On the grounds of these interests, we will process your personal data unless your privacy interests outweigh our interests.

Consent

If none of the aforementioned bases for processing applies, then we will request your consent to process certain personal data. You are free to withdraw your consent at any time. 

5.To whom does TGNDATA issue personal data?

In order to perform our services to you, we enlist the services of other parties to process personal data on our behalf. If we instruct a third party to process personal data on our behalf and we have and retain control over the processing, we will sign a written processing agreement with the third party concerned (the ‘processor’). That document will lay down agreements on such points as the objective, the duration and scope of the processing, the retention times and the security measures for the personal data.

6.Processing personal data outside of the EU

TGNDATA will endeavour to process your data solely within the European Union by saving your data on a server located in the EU wherever possible. Sometimes this will not be possible. 

When we enlist the services of data processing firms, we stipulate that they must save personal data on servers located in the EU. To the extent that this is not possible, we take the requisite measures to provide a suitable level of protection to ensure that your personal data is secure.

7. Your rights with regard to personal data

You are entitled, under certain circumstances, to access any personal data processed by us or to have it corrected or deleted or restrict its processing. Sometimes you can also lodge an objection or request a transfer of your personal data. To submit a request to us in this respect, please contact us by sending an email to legal@tgndata.com . If in doubt about your identity, we are entitled to ask you to provide proof of your identity first.

Access and correction

If you wish to know whether we are processing your personal data or would like to amend your personal data, please get in touch with us. 

Erasure

Under certain circumstances, you are allowed to have personal data erased. We will assess whether it is possible to implement such a request: in some cases, we will have to retain your personal data, e.g. to comply with a statutory obligation or (as a one-off action) to see to it that you will no longer receive messages from us.

Restriction

You are entitled to contact us with a request to restrict the processing of your data if you think that your personal data is incorrect, the processing of it is unlawful, you require it for legal action or you have objected to it being processed.

Objection

if we process your personal data on the basis of legitimate interest, then you can object to further use of your personal data on the grounds of your specific reasons.

Objection to receiving messages

If you no longer wish to receive email messages or any other electronic messages from us, then you can deregister for these by clicking on the unsubscribe button in an email message received from us. You can also deregister by contacting us. 

8.How do we secure your personal data?

We have taken appropriate technical and organizational measures to prevent loss or unlawful processing of personal data. For example, your personal data can only be viewed by staff authorized to view it on the grounds of their role.

9.How long do we keep your personal data?

We will not keep your personal data for longer than is necessary for the purposes for which we use it. We are required by law to keep some data for a certain period of time. Wherever possible, we will pseudonymize or anonymize your personal data to the fullest extent possible.

10.About Google Login

When you choose to log in to our application using your Google account, we may access and store your email address provided by Google for the sole purpose of verifying your account and facilitating your login process. We do not access, use, or share any other personal information from your Google account. Your email address is securely stored and used exclusively for account verification and login purposes. We value your privacy and are committed to safeguarding your personal information.

11.Questions and complaints

If you have any questions on the way in which we process your personal data, please let us know by sending an email to legal@tgndata.com. We will be happy to help.

You are also free to submit a complaint to the Data Protection Authority directly.

12.Contact

If you have any questions about this cookie statement you can send them to the following address:

Athinon avenue 142 10442 Athnens Greece – legal@tgndata.com  

Last update: 23 March 2022.