Login
Get Demo

"Get Support"
Direct In‑Platform Ticketing

A new direct line to our technical and data experts submit, track,
and resolve issues without ever leaving the tgndata platform.

Why It Matters

A new Get Support tab is now available directly in the platform sidebar, giving every user a structured way to report issues and reach our technical and data teams.

  • A new Get Support tab now sits in the bottom‑left sidebar, accessible from anywhere in the platform.
  • Tickets are sorted into four categories so they reach the right team instantly:
    • Data Issue — incorrect, missing, or outdated data
    • Dashboard Issue — UI not working or visual bugs
    • Integration Issue — feed/API setup, failures, or sync errors
    • General Question — ask a question or request guidance
  • For data discrepancies, users can specify the exact SKU, Shop, and Affected Data field, pinpointing the issue for our audit team.
  • Screenshots or files can be attached to any ticket as supporting evidence.
  • A live Recent Tickets panel shows the status and history of every request, backed up by email notifications as tickets progress.
  • Users with access to multiple customer accounts can switch between them from the account menu, so the right ticket lands on the right account every time.

Why It Matters

  • Correct categorization — Data Issue vs. General Question, for example — routes each ticket straight to the right engineer, improving response times.
  • Exact SKU and Shop details speed up our audit process and cut down on back‑and‑forth clarification emails.
  • Attached screenshots give our team the visual context to resolve discrepancies faster on the first pass.
  • Centralizing requests in one place replaces scattered email threads with full visibility into every ticket’s status and history.
  • Account switching makes the tool practical for agencies and teams managing several customers from one login.

Notes

For the fastest resolution, be as specific as possible: include exact SKUs and shop names, attach visual evidence of the discrepancy, and select the category that best matches the issue. The original support channels remain available alongside the new ticketing system.

Monitor any major Sales Channel
in any country !

Missing an important marketplace?
Send us your request to add it!